STRIVING FOR EXCELLENCE

SGS Environmetal Analytics mission and vision is to be customer service leader in every market we are in. For our customers this means different things dependent upon their own industry specific needs. The foundation of our approach is to be easy to do business with and provide fast accurate results so our customers have the Confidence to Act on the results they get from us. Where we fall short of our own high standards we try harder. SGS Environmental Analytics offers customers an European sales and lab organisational structure to support its European customers in the most optimal way. In short, Confidence to Act local and Pan-European reach. SGS Environmental Analytics approach to running labs is our unique Production Driven Analytical Platform (PDAP) that incorporates the best science, production systems and IT solutions that allow our customers and scientists to work fast and accurately. Building on these capabilities SGS Environmental Analytics is therefore in the forefront of the Lean Laboratory development process by applying world class management techniques.

SGS handles millions of test results every year for our clients. Increasingly our customers are asking to make sense of their data and to provide information. Our objective is to move 80% of all customer related transactions to the web by the end of 2014. SGS @mis and information portal solutions provide a unique way of viewing, manipulating and reporting test results as information - saving costs and time for us and our customers. At the heart of the company is the financial and service discipline that allows us to run multiple laboratories and sales offices over a wide area with common and high standards of customer service, production and financial performance.

SGS Environmental Analytics has developed its own approach to running labs called Production Driven Analytical Platform (PDAP) that allows high level of consistent performance.

PDAP approach includes:

• Customer service including logistics, scheduling and delivery of results
• Production layout and metrics that focus on efficient and continuous flow of standard and non standard tests
• IT solutions that support production and allows online ordering and delivery of results
• Best science with the continuous development of testing methods that improve accuracy, reduce cost and save time

As companies have been integrated into SGS Analytics our transformation team works with local staff and management to improve service and productivity. Our customers demand that tests become more efficient and faster over time and we constantly seek to improve our approach. Our investment programme is matched by a company commitment to continuous improvement. SGS Lean laboratory programme is a commitment by all staff to seek better ways to run operations and improve our service.

At SGS we recognise that our tests are vitally important part of our customers business. Whether they are testing soil, water, food, air or oil the test results are used to make health and safety decisions that are likely to have an effect on human health and the environment. SGS's first responsibility is to provide accurate results and to allow our customers to have the Confidence to Act on them.

SGS's commitment to quality allowing customers to have the Confidence to Act is:

• That results are based on reliable scientific accredited test methods, often specialist and proprietary based on many years of industry specific scientific development
• Our commitment to deliver results with ease and speed so that customers can make timely decisions
• All our results are backed up by advice from our scientific advisors allowing customers to better interpret the information
• Based on SGS huge investment in a network of commercial laboratories and state of the art equipment
• Increasingly the provision of these results using the best IT solutions reduce costs for our clients and make information more manageable

SGS - Confidence to Act.

The nature of the business of SGS Environmental Analytics places particular emphasis on the quality, accuracy, safety, timeliness and cost benefits of our analytical and consultancy services. It is our primary aim to satisfy the technical expectations and requirements of our customers and to deliver the service in a timely and effective manner. In order to achieve this aim, SGS Analytics has established and maintains an effective and efficient Quality Management System, planned in conjunction with other management functions.

It is therefore the policy of SGS Environmental Analytics to achieve and maintain the highest standards of quality with in its laboratories and to ensure that testing is conducted with:

• technical and commercial integrity
• a known level of accuracy in all tests and measurements
• careful observation and accurate recording

SGS Analytics are committed to quality in the broadest sense of the word, not only in the collection of analytical data but also in the provision of associated interpretations and delivery of a timely quality service to customer’s world-wide. Consequently, the quality function is an integral part of SGS Analytics day-to-day activities and all technical / professional staff are expected to strictly adhere to the Quality Management System to ensure that the service supplied conforms to the company’s quality, contractual and legal requirements. SGS Analytics are committed to continually improving the effectiveness of the Quality Management system.

SGS Environmental Analytics plays an important role in the environmental value chain by delivering analytical services for public and commercial customers. As an actor in the environmental value chain the company takes its responsibility to embrace Corporate Social Responsibility and support the sustainable development. SGS Environmental Analytics has been certified according to ISO14001:2015 since 2004 with the goal to improve her environmental performance. In 2009 we decided to take this a step further. Corporate Social Responsibility gets more and more attention. The exhaustion of non-renewable natural resources and the overall influence of man on the living environment are the most important factors driving this. Because of this increased interest companies are becoming more aware of the responsibility they have on social responsible behavior.

The IDTF (Integrated Drafting Task Force) of the ISO Working Group on Social Responsibility has setup a standard for guidance on Corporate Social Responsibility to help organizations that want to implement this. This standard, the ISO 26000 “Guidance on Social Responsibility”, was the base for the model study on the performance on Corporate Social Responsibility of SGS Analytics (draft 4.2, 2009). To assess its compliance a model study on the performance in relation to Corporate Social Responsibility of the organization was performed and points for improvement were determined.

Using the model the seven main categories from ISO 26000 were assessed:

• Organizational governance
• Human rights
• Labour practices
• The environment
• Fair operating practices
• Consumer issues
• Community involvement
• Development

The results of this study are that SGS Analytics has scored satisfactory in 6 of the 7 parts that were investigated with an average mark of 72 out of 100 points. The category for improvement is the use of renewable energy (sustainable resources) and climate mitigation and adaption. For both subjects we started a sustainability program to reduce energy use, to focus on energy efficient equipment and resources and to map our CO2 emissions and find ways to reduce them. SGS Analytics will continue to work on reducing its environmental footprint and adapt CSR in its way of working towards the future. We would like to invite you to work together in making the world a better place to live!

At SGS Environmental Analytics we are committed to providing a safe working environment for our people. We use a ‘top down and bottom up’ approach to Health and Safety.

This includes:

• Policy
• Organisation
• Planning
• Monitoring
• Audit
• Review

The Group's health and safety policy is implemented in the following way. Sites begin by identifying potential risks and assessing possible exposure to these risks. They then launch corrective action, to eliminate the risk if possible (e.g. by substituting a harmless product for a hazardous one or automating a handling operation) or at least minimize it as far as possible, using protective equipment, procedures or better operator training.

Our goal is to eliminate workplace incidents by investigating all accidents and identifying the appropriate corrective actions.
We will identify all tasks that are carried out and develop the appropriate risk assessment as part of a continuous programme.
We will publicise all accidents throughout the relevant business stream or group as appropriate as an information sharing programme
We are committed to continuous training, and adherence to strict standards to ensure the safety of our employees and anyone who may be affected by our undertakings.
All chemicals used will be assessed and the information shared to all employees
All machinery will conform to the appropriate Health and Safety legislation
All contractors will have to supply Health and safety information as requested along with the relevant method statements and risk assessments prior to working for us.
We will encourage employees to play an active part in improving the health and safety standards within SGS Analytics
Our employees health and safety training starts on the very first day of employment with a comprehensive induction programme
Each manager/supervisor will by personal example show the importance of health and safety in our company.
By continual auditing we will ensure adherence to our health and safety policies and procedures.